RETURNS POLICY
We are happy to offer a store credit or exchange an item you’ve purchased from us if the item is faulty or damaged and you have contacted us within 30 days of receiving the order and provided photos and details of your concerns. Please do not dispose of the original item until we have spoken.
If you change your mind about a product and the product is unopened, unused and packaging is in good condition we are happy to offer a store credit if you have contacted us within 30 days of the order date. We do not offer refunds for a change of mind, so please purchase mindfully.
For all returns, we require a copy of your original order receipt as proof of purchase.
Gift Cards, Credit Notes and Shipping costs are all non-returnable and non-refundable.
You can email us at: info@ecosalonsupplies.com.au
Please include your order receipt number in the email Subject and attach any photos if returning a damaged or faulty item.
C/O Sophic
12/87 Webster Road
Stafford, Brisbane
QLD, 4053
Australia
You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
If you are shipping an item/s over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you change your mind about a product and the product is unopened, unused and packaging is in good condition we are happy to offer a store credit if you have contacted us within 30 days of the order date. We do not offer refunds for a change of mind, so please purchase mindfully.
For all returns, we require a copy of your original order receipt as proof of purchase.
Gift Cards, Credit Notes and Shipping costs are all non-returnable and non-refundable.
Contact Details
Before you return your item, please contact us to discuss your returns in line with the above Returns Policy.You can email us at: info@ecosalonsupplies.com.au
Please include your order receipt number in the email Subject and attach any photos if returning a damaged or faulty item.
Returns and Exchanges Delivery Address
Once your return has been approved, please send your item(s) to:C/O Sophic
12/87 Webster Road
Stafford, Brisbane
QLD, 4053
Australia
You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable.
If you are shipping an item/s over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.